Nodeledge Privacy Policy

We at Nodeledge respect your privacy and are committed to protecting and keeping your data safe and secure. Our privacy policy sets out why we need your data and how we use it. If you have any questions or concerns relating to the privacy of your data, please contact us at [email protected]. For all our services, the company responsible for your privacy (the data controller) is Nodeledge Ltd (company number 15782499).

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We may collect or use the following information to provide our services to you, for the operation of our customer accounts, or to comply with legal requirements:

  • Names and contact details.
  • Account information, including registration details.
  • Website user information (including user journeys).
  • Log data - information your browser or device automatically sends when you use our services e.g. IP address, browser type.
  • Usage data - we may automatically collect information about your use of our services e.g. type of content you view or engage with, the features you use, and the actions you take as well as your chat history whilst using our services.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure - You have the right to ask us to delete your personal information.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing - You have the right to object to the processing of your personal data.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide our services are:

  • Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Necessary for our legitimate interest to understand how customers use our services, to improve our services, to develop new services and to grow our business.

Our lawful bases for collecting or using personal information for the operation of customer accounts are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Necessary for our legitimate interest to develop our services and to grow our business.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

  • Directly from you.
  • Automatically from using our services.

By using our website and services, you consent to the collection and use of your information as specified in this privacy policy.

How long we keep information

We'll retain your personal data for only as long as we need to be able to provide our services to you, or to comply with our legal obligations. How long we retain your information will depend on a number of factors, including: our purpose for collecting and processing the data in the first place (such as whether reasonably necessary to provide our services); the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorised use or disclosure of the data; and any legal requirements that we are subject to.

Who we share information with

We may share personal data collected by us with third-party service providers in order to be able to effectively provide our services to you. We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

Below is a list of indicative third parties we use:

Data processors

  • Google - This data processor does the following activities for us: our company email and storage provider. Here is a link to their privacy policy privacy policy.
  • Hetzner - This data processor does the following activities for us: our cloud service provider. Here is a link to their privacy policy.

Others we share personal information with

  • Professional or legal advisors
  • Relevant regulatory authorities
  • Suppliers and service providers

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. By providing your personal data to Nodeledge, you voluntarily consent to such cross-border transfer and hosting of such information.

  • Organisation name: Hetzner Online GmbH
  • Category of recipient: Cloud service provider.
  • Country the personal information is sent to: Germany
  • How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

  • Organisation name: Hetzner Online GmbH
  • Category of recipient: Cloud service provider.
  • Country the personal information is sent to: Germany
  • How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Changes to this privacy policy

We keep this privacy policy under regular review and may update it from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.

Last updated

15 August 2024